On the phone with Amazon Customer Service

A week ago I noticed that the page count was off on my last book, THE ADVENTURES OF HANK FENN—listed as 235 pages, actually 268. No big deal. And correctable, according to the immediate reply I got from my email to Amazon's customer service. Today I noticed it had yet to be corrected and pressed the 'Call Me' button on their feedback page. I explained my situation to the associate who called me back. I was asked for my email and billing addresses.

“So, what is the name of the device?” she says.

“It's not a device, it's a book.” I say and am put on hold. A while later another associate gets on the line, asks for the same addresses and the the name of the book. I comply.

“So, when did you purchase the book?” she says.

“I didn't purchase the book, I wrote it,” I say and am put on hold.

 A while later an associate from Author Central gets on the line.

“So, Will,” he says, “I understand one of your books is listed incorrectly at 200 and some dollars?”

It'll be 3 or 4 days before the situation can be corrected.

On May 23

Come Monday, May 23, I'll be reading at Golden's Lowertown with Ethna McKiernan and other fine local writers as part of Cracked Walnut's Spring Literary Festival. “Detached” is the theme and I'll try to be that.

Never did blog about my Lowertown Pop experience. I managed to sell 23 books, doubling my yearly total to that point (not counting those read through Amazon's library set-up). A successful and interesting endeavor to be sure.

My work-in-progress, The Great American Scrapbook, is turning into pretty much of a regional novel, as it's set mainly in south Minneapolis and the Uptown Bar back in 2003-04, though trips to Mount Rushmore and back into the 50s connect it with the other four books in my Americana series. I'm about halfway through it and, I must admit, have no idea where it's really heading.